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Legacy meets agility: How family-owned businesses drive innovation

Legacy Meets Agility: How Family-Owned Businesses Drive Innovation

Family-owned businesses may be seen as steeped in tradition — committed to their heritage, customers, employees and communities. Underlying this reputation lies a surprising twist: many family enterprises also are leading innovators in their industries. Their unique mix of long-term thinking, deep-rooted values, and cross-generational leadership creates fertile ground for reinvention. When done well, innovation […]

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Meetings Stink … and what you can do about it

Meetings Stink… and what you can do about it

Why Meetings? Meetings are everywhere—so common, they fade into the background. With more than 11 million meetings happening every day in the U.S. alone, we’ve come to treat them like office wallpaper: bland, unremarkable, and not worth examining. But ubiquity doesn’t mean harmless. Many of us have quietly resigned ourselves to the idea that meetings

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Succession Planning Strategies When Life is Unpredictable

Succession Planning Strategies When Life is Unpredictable

The most resilient businesses are ones that expect the unexpected. Life-altering events like Death, Disability, Divorce, Disagreement, and Distress — which are known as the “5 Ds” of succession planning — may be unexpected, but that doesn’t mean you can’t plan for them. While no succession plan is foolproof, you can stay on track if you

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Succession Planning Critical to Family Business Vitality

Succession Planning Critical to Family Business Vitality

Mark Swepston spent his professional life building an already strong company, Atlas Butler, into an even more vibrant, community-oriented organization that is a nationally recognized leader in comprehensive HVAC and plumbing solutions. Yet with this success, as a third-generation family business leader, he had a nagging concern:  What would happen if he suddenly left the firm?

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Peer Groups Powerfully Transform Family Businesses

Peer Groups Powerfully Transform Family Businesses

Peer groups provide an environment where leaders can confidentially connect with others who understand the intricacies of managing both business and family dynamics, making the groups an essential resource in moving their business forward. Indeed, in 2000 when Chris Converse first began working for his family’s Grove City business Converse Electric, he began attending monthly educational

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Nurturing Customer Loyalty: A Guide to Retention Marketing

Nurturing Customer Loyalty: A Guide to Retention Marketing

The goal is simple: to nurture customer loyalty beyond the first purchase. This involves creating positive customer experiences and building strong relationships. Why is this important? Because loyal customers are more likely to make repeat purchases. They’re also more likely to recommend your brand to others. In this article, we’ll dive into the world of

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What is a Family Business Charter and What Should it Include?

Developing a family business charter helps individuals with differing points of view learn to work together in the spirit of collaboration toward a greater good — the health of the family and the business. Designed specifically for families in business together, a family business charter documents the shared understanding between the owner/founder and family members

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What to Look For in Your 401(k) Service Provider

What to Look For in Your 401(k) Service Provider Courtesy of: Michael L. Beers, CIMA(R), CRPS(R) Senior Vice President Family Wealth Advisor Corporate Retirement Director Morgan Stanley Easton Phone Number: 614.269.3401 Web Address: fa.morganstanley.com/fortis 401(k) salary deferral plans are among the most popular retirement plans today. Nearly every financial services company brokerage – firms, banks,

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Perception is Key to the Decision-Making Process

By Jennifer Griffith, Ohio-Area Regional President of First Merchants Bank Perceptions of value, convenience and ability are central to how we weed out the massive number of potential companies we choose to do business with. Knowing the importance of client perceptions, we recently engaged with Saperstein Associates to conduct focus groups with our retail customers

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