Monthly Message - April 2015 - Conway Center for Family Business

Monthly Message – April 2015


Monthly Message — April 2015

Eradicating Entitlement in Your Family Business

April 16 – 7:30-9:00 a.m.

Alumni Hall at Ohio Dominican University

1216 Sunbury Rd., Columbus, OH 43219

What does entitlement mean to you? Is it an annoying attitude displayed by the next gens in a family business? Is it unreasonable expectations that alienate family and non-family employees alike? Or is it a serious condition that threatens the ongoing success of a company? The answer could be “all of the above”.

Alex Freytag, of ProfitWorks, will help you further define entitlement and identify its symptoms so you can prevent and eradicate it in your own family business. Drawing on his experience working with hundreds of companies to diminish or defeat the entitlement mentality, he’ll share examples of how these issues can impact an organization and its employees.

Freytag will outline how family business leaders can overcome entitlement through an interactive session which will include family business owner Randy Dupler from Dupler Office. Join us to learn techniques that can be immediately implemented in your family business.

RSVP to Heather Howell at or 614-253-4820. The program is free for Conway Center members and $35 for non-members. Family business leaders attending for the first time may attend as our guest.


Be Prepared! Fraud Awareness and Preventative Measures to Protect Your Family Business

April 30 – 8:00-9:00 a.m.

ODU Griffin Student Center, Rm. 274

1216 Sunbury Rd., Columbus, OH 43219

The security risks associated with fraud and cyber space have evolved in tandem with the benefits, as the Internet has become an increasingly important infrastructure for communication and commerce. Who is accountable for implementing effective strategies within your family-owned business?

Join representatives from Conway Center Service Provider FirstMerit Bank for a discussion designed for business owners, managers, board members and all C-level executives, within your organization, on what you can do to assess potential threats to your enterprise and how risk management can mitigate their impact on your organization. Meet with Mike Kramer, SVP Business Banking Regional Manager; Susan Hoffman, Treasury Management Officer; along with Chris Haury and Susie Brindza of the Merchant Service Division.

Is your organization prepared?

RSVP to Heather Howell at or 614-253-4820. The program is free for Conway Center members and $35 for non-members. Family business leaders attending for the first time may attend as our guest.

Leadership Lessons: Velvet Ice Cream – A Family Business Success Story

May 21 – 7:30-9:00 a.m.

Alumni Hall at Ohio Dominican University

1216 Sunbury Rd., Columbus, OH 43219

Program Sponsored by KeyBank

The Dager Family will lead this exciting program and share the history of their 101-year-old ice cream business along with the lessons they’ve learned over the years. This multi-generation family business will share the secrets that they have used to cultivate leaders and navigate the increasingly competitive ice cream market. Find out how members of this fourth-generation business have worked together to grow their business from a small confectionary to a company selling more than five million gallons of ice cream every year!

RSVP to Heather Howell at or 614-253-4820. The program is free for Conway Center members and $35 for non-members. Family business leaders attending for the first time may attend as our guest.

Don’t Miss It!

Family Business Night

at the Columbus Clippers

June 8 – 7:05 p.m.

Huntington Park

330 Huntington Park Lane

Columbus, OH 43215

The 7th Annual Family Business Night at the Columbus Clippers is coming up soon so order your tickets today! Root for your home team as the Clippers take on the Louisville Bats, while you enjoy an evening with your family, employees, clients, and others who are passionate about family business. The game starts at 7:00 p.m. but plan to come early so you can visit with family business peers, see Reitter Stucco make the first pitch, and take advantage of Dime a Dog night before the crowds arrive! Tickets are just $10 per person. Questions? Contact Deana Gordon at or calling the office at 614-253-4820.

2nd Annual Conway Center Golf Outing

July 14, 2015 – 12:30 p.m.

Little Turtle Golf Club

5400 Little Turtle Way

Westerville, OH 43081

The Conway Center will be hosting an even bigger and better golf outing for family business leaders this summer. We sold out last year so be sure to let us know soon if you want to be a part of the fun! This is a great opportunity to connect with your peers during a fun-filled day on the course that includes lunch, a post-event reception, an expanded silent auction, and more contests and prizes! Cost is $125 per person or $500 per foursome.

Sponsorship Opportunities:

  • Founder Level – $1500: 4 players, 1 hole sign, recognition in program and announcements, logo on banner at registration

  • Leader Level – $750: 2 players, 1 hole sign, recognition in program and announcements;

  • Next Gen Level – $500: 1 player, 1 hole sign, recognition in program and announcements

  • Hole Sponsor – $250: Your logo on one hole sign at event

  • Silent Auction Donations

For information about registration and sponsorship, contact Deana Gordon at or 614-253-4820.

Directors’ Insight

We’ve been hearing a lot about fraud and identify theft lately and wanted to share some resources with you to help you protect yourself and your company, and find help to recover from this debilitating problem.

For Fraud Prevention – Conway Center Service Provider FirstMerit Bank will be hosting a roundtable on fraud prevention from 8-9 a.m. on April 30. If you haven’t already signed up to learn best practices for threat assessment and risk management, email Heather Howell at today!

Identity Theft Resources – Finding out that your identity has been stolen is one the worst feelings in the world – similar, but much more involved than having your purse or your wallet stolen and then having to replace all of your stolen items. One added challenge with identify theft is that you may not even know where to begin to resolve the problem. Rea & Associates, a Conway Center Service Provider, offers some tips to get you started – click here to learn more about the newest resource available to you – a compilation of documents and resources that will help you understand, and recover from, identity theft and refund fraud. In addition, Attorney General Mike DeWine also has information at:

Please save these resources for future reference but we hope you’ll never have to use them!

Dick and Deana

Conway Center Peer Groups

To sign up for any of our peer group meetings or to learn more about peer group opportunities contact Assistant Director, Jill Hofmans, at or visit for a full schedule of Peer Group programs.

Women in Family Business Peer Group
April 14, 2015
7:30 a.m. – 9:00 a.m.
Room 274 – Griffin Center at Ohio Dominican University
Topic: Who Are You? Owner, CEO, President, CFO, Vice President of Marketing or Human Resources, Manager, or all of the above – in addition to be being a wife, mother, stepmother, widow, daughter, daughter-in-law, sister, and/or sister-in-law. What role do you play in the family and in the business? Does gender matter? Is there a “Motherhood Penalty”?

Next Generation Leaders Peer Group
O’Brien & Associates
April 14, 2015
Noon – 1:00 p.m.
47 W. 3rd Avenue
Columbus, OH 43201

CEO Peer Group
April 16, 2015
3:30 – 7:30 p.m.
Spartan Logistics
4140 Lockbourne Road
Columbus, OH 43207
RSVP required

Leadership Development
April 21, 2015
8:00 a.m. – 9:30 a.m.
Room 274 – Griffin Center at Ohio Dominican University
Topic: Problem Solving
Guest Co-Facilitator Eric Collet, Definity Partners

Business Development Peer Group
April 23, 2015
7:30 a.m. – 9:00 a.m.
Room 274 – Griffin Center at Ohio Dominican University
Topic: Do Companies Trust You? How to Move from Intelligence to Emotion

Human Resources Peer Group
May 1, 2015
8:00 – 10:00 a.m.
Community Room/Alumni Hall at Ohio Dominican University
Topic: HR Best Practices
Facilitated by Sequent

Online Strategy Peer Group
May 6, 2015
8:00 a.m. – 9:30 a.m.
Fathom Columbus
1465 Northwest Blvd.
Columbus, OH 43212
Topic: Optimizing Your Content for Paid Advertising

Succession Planning Peer Group
May 14, 2015
7:30 a.m. – 9:00 a.m.
Room 274 – Griffin Center at Ohio Dominican University
Topic: Conflict of Interest

Welcome New Members

2-J Supply Co.
Greg Trimbach, Larry Trimbach, Jeff Runyon, Kevin Trimbach, Jason Trimbach
872 Valley Street, Dayton, OH 45404
(937) 223-0811

2-J Supply Co. was established in 1962 in Dayton, Ohio. Under the joint ownership of brothers Greg and Larry Trimbach, 2-J Supply Co. is a leading distributor of heating and cooling products throughout Ohio, Kentucky, and West Virginia, and has expanded to include ten locations in Dayton, Cincinnati, Columbus, Toledo, Lexington, Louisville, Lima, Piketon, and Huntington. Greg’s sons, Jason and Kevin are currently in a three to five year transition phase to prepare them for the leadership roles of president and vice president, and Jeff Runyon operates as the company’s president. 2-J Supply strives to help HVAC contractors increase their sales and profitability through partnership opportunities and quality products.

A & A BizSolutions, LLC
Debbie Askins, Lynn Askins, Stephanie Askins, Jason Hollifield
1587 Dale Ford Rd., Delaware, OH 43015
(614) 581-3622

A & A BizSolutions, LLC provides leadership development solutions for any size business that needs to get a team in the same boat, paddling in the same direction and understanding they are in the same river. The flagship program used is Crestcom’s Bullet Proof Manager which is a series of ongoing, mixed-industry, monthly workshops. The program is available to any company desiring to further develop one or more individuals in their leadership abilities. The Bullet Proof Manager helps companies to create an environment for higher-focused performance and drive to improve the bottom line. A free sample is made available to preview the workshops. Debbie Askins, a Verizon retiree and inactive CPA is the president of A & A Bizsolutions, and runs the business with help from her husband, Lynn Askins, retired director of Job Training and Safety for Ohio Rural Electric’s cooperative system as well as second generation members, Jason Hollifield and Stephanie Askins.

Jeff Burt, Sandra Burt
825 Taylor Road, Gahanna, OH 43230
(614) 626-8536

Jeff Burt founded EclipseCorp in 1994 with the goal of creating images that IGNITE and EMPOWER clients’ brands. Sandra Burt joined the business in 1998 and together they have built EclipseCorp into a family-owned business that works as partners with their clients to create images that give visual meaning to their brand message through photography, video, retouching, digital pre-press, and grand-format printing – all under one roof. Through the combination of a caring, creative staff, investments in technology, and a constant commitment to service, quality and character, they have set themselves apart from the competition.

Grover Rutter CPA, ABV, CVA, MAFF, Mergers, Acquisitions and Valuations
Grover Rutter, Sandy Rutter
1212 North Main St., Findlay, OH 45840
(419) 427-1564

Grover Rutter CPA, ABV, CVA, MAFF, Mergers, Acquisitions and Valuations has helped business owners value and sell their companies for almost 40 years. Grover and his wife Sandy started their business as a CPA firm in 1977, but now focus exclusively on business valuations and business sales. They work with business owners all over the nation and internationally. The husband-wife pair also employ their two daughters, Ashley, who works as the Director of Marketing, and Sara, who works as a graphic design consultant for the firm.

McGohan Brabender
Pat McGohan, Scott McGohan, Tim Brabender
655 Metro Place South, Suite 580, Dublin, OH 43017
(614) 210-1124

McGohan Brabender is one of the nation’s largest full-service healthcare brokerage/consulting firms, with three locations in Ohio. The firm helps businesses work through health and welfare plans, health care reform navigation, ERISA/compliance, PEO guidance, strategic planning, and wellness and risk management. Pat McGohan founded the firm in 1972. Pat’s son Scott is now the company’s CEO. In addition, Kevin McGohan works as the IT Specialist, and Courtney McGohan-Crotty is a Business Development Specialist.

Ohio Insurance Advisors
Victor Wolfe, Weston Wolfe
111 W. Johnstown Road, Gahanna, OH 43230
(614) 418-5710

Victor Wolfe, initially an employee of the company, bought Ohio Insurance Advisors in the early 1990’s. OIA is a full-service independent insurance agency offering comprehensive insurance products to a wide range of businesses and individuals. Victor and his son, Weston Wolfe, are co-principals of the agency. Weston’s main focus is selling commercial and personal lines to best meet the needs of his clients. With a single location in Gahanna, Ohio Insurance Advisors participates in a variety of service organizations, including the Gahanna Rotary, Gahanna YMCA, Big Brothers Big Sisters of Central Ohio, and Relay for Life.

Ohio Simple Bath
Mary Rubin, Dick Ransom
6155 Huntley Rd., Unit M, Columbus, OH 43229
(614) 781-1970

Ohio Simple Bath grew to become one of Central Ohio’s largest remodeling companies by providing quality remodeling services to deliver a result that is “custom, but affordable”. Husband and wife team, Mary Rubin, President, and Dick Ransom, Vice President, meet their clients’ needs by using a simple process that includes consultation, design, estimate, contract, and professional installation by their own employees. Their hard work and attention to detail earned them the Angie’s List Super Service Award and Consumers’ Choice Award in 2013 and 2014.

Schmidt’s Sausage Haus
Geoff Schmidt, John Schmidt, Andy Schmidt
240 East Kossuth Street, Columbus, OH 43206
(614) 444-5908

J. Fred Schmidt opened the J. Fred Schmidt Meat Packing House in 1886, and became Central Ohio’s most well-known name in meats – their products are still sold in leading grocery stores around the country. In 1967, grandson George F. Schmidt opened the company’s first restaurant around the corner from his grandfather’s meat packing plant. Today, the Schmidt’s company is run by 4th generation brothers, Geoff Schmidt, president, John Schmidt, vice president, and Andy Schmidt, vice president and secretary. The Schmidt family is in the process of transitioning to 5th generation leadership, and continues to provide catering, banquet facilities, retail services, and festival services to Central Ohio.


Health Care Reform Update

Conway Center Service Provider Rider + Reinke Financial Group will present, “A Health Care Reform Update From a Compliance Point of View”, an educational seminar to help employers with 50+ employees or nearing 50+ employees on Thursday, April 23, 2015, from 8-10 a.m. at Heritage Golf Club, 3525 Heritage Club Drive, Hilliard, 43026. Guest speakers include: Kevin Conrad, RHU; Todd Grueser, United Healthcare; Edward C. Redder, Thompson Hine; and Michael Ridgeway, Paylocity. RSVP to Jana Goulet at or 614-876-7044 by April 13.

Annual Women’s Forum

On May 13, 2015, from 8:00 a.m. – 12:30 p.m., the Grove City Chamber of Commerce’s Women Empowered: Leading, Educating, and Developing (WE: LEAD) committee will host, “Cracking the Confidence Code”, a half-day conference featuring Conway Center co-founder and President of Emens & Wolper, Bea Wolper, as the keynote speaker.

Attendees may also choose 3 breakout sessions to attend from these options:
* Work/Life Balance – Can you really have it all? Darci Congrove, Managing Director at GBQ Partners;
* One Piece of Paper – The Simple Approach to Powerful, Personal Leadership – Sue Hiser, Team Leader of Leadership Development at OhioHealth;
* Digital Marketing – Cindy Marks, Digital Strategist at The Dispatch Media Group;
* 7 Habits of People Who Build Extraordinary Relationships – Mary B. Relotto – Founder, Dames Bond LLC Owner, Mary B.’s Gift Shop;
* Employee Engagement – Dana Ullom-Vucelich, Chief HR Officer, Ethics & Compliance Officer at Ohio Presbyterian Retirement Systems;
* The Sound of Success: Growing a Business from the Ground Up – Toni Van Horn, Vice President, Sound Communications.

Early Bird Registration and Prices end April 17 so be sure to RSVP here soon!

Webinar: A Legacy of Stardust: Transferring Wealth to Your Grandchildren

American author Alex Haley wrote, “Grandparents sort of sprinkle stardust over the lives of little children.” For many grandparents, there’s a progression from the stardust of childhood toward giving a meaningful financial gift later in life. Plante Moran’s experts will explore some of the methods and pitfalls of intergenerational wealth transfer during this webinar on June 4, 2015 from 2-3 p.m. Register today!

Member News

Certified Arborist at Ahlum & Arbor Tree Preservation
Columbus Business First
William King earned the Registered Consulting Arborist (RCA) designation through the American Society of Consulting Arborists. Only 11 individuals in Ohio hold this certification; Will is one of three RCAs employed by Ahlum & Arbor Tree Preservation.

Why Can’t 5500 Jobs Be Filled In Newark?
Newark Advocate
Matt Claypool, vice president of operations at Lancaster-based Claypool Electric, said there is immense pressure on children from parents, friends, school counselors and society to attend college and complete an advanced degree.

Donatos says project will bring ‘energy and vibrancy’ to Short North
Columbus Business First (blog)
Donatos Pizzeria LLC is pleased with its part in filling out the Short North streetscape. The Columbus-based pizza chain is the driver behind…

JE Grote Company names Thomas Mathues as first Chief Development Officer
Thomas P. Mathues is named to the position of Chief Development Officer of the JE Grote Company headquartered in Columbus, Ohio, USA, effective…

Students Job-Shadow at Highlights For Children
The News Eagle
On Wednesday, February 18, eight Wallenpaupack students who were interested in the publishing, illustrating, writing, and graphic design traveled to the editorial offices of Highlights for Children…

Chef Schulz Returns to Inn & Spa at Cedar Falls
Athens Messenger
The Inn & Spa at Cedar Falls has announced the return of Anthony Schulz as its executive chef. According to a press release, he will…

Lake Shore Cryotronics Scientists’ Source For High-Tech Measurement
Business First
When university researchers conduct experiments at extreme temperatures, their work often is aided by products from Lake Shore Cryotronics Inc.

After 40 Years, MPW Still Cleaning Up
Columbus Dispatch
More than 40 years later, MPW Industrial Services has more than 2,500 … MPW, based in Hebron, Ohio, is a cleaning company that clients hire to…

OhioHealth MedCentral Praised For Hiring Disabled Workers
Mansfield News Journal
In a surprise announcement, OhioHealth MedCentral President Jean Halpin promoted Withrow to a supervisor position within environmental services…

Reitter Brothers Lead 100-Year-Old Stucco Business
Columbus Dispatch
When Gabriel Reitter Sr. started the company, stucco and plaster were…

Schoedinger Seeks To Expand, Update Its UA Site
Schoedinger, chief executive officer of Schoedinger Funeral and Cremation Services, said last week his company likely will submit formal plans to the…

Multi-story tower proposed for Short North’s White Castle site
Business First
Borror Properties LLC and White Castle System Inc. have towering plans for the White Castle site at 965 N. High St. in Victorian Village…

Interesting Reading

How Much Is Your Data Worth To Criminals?
Rea & Associates
How much would you pay to regain access to your company’s network if it were compromised and held for ransom? Are you willing to shell out hundreds of dollars to take your information back from a cyber criminal, or are you willing (and able) to just walk away and start anew? We wish these were hypothetical questions, but with the increased threat of Ransomware, such an attack is a real possibility…

Business Vehicles: Buy, Finance or Lease?
Holbrook & Manter, CPAs
Whether you need a single sedan or an entire fleet of 14-wheelers, how you acquire vehicles for business use has tax consequences. In most cases, you’ll have one of three options: purchase outright, finance or lease.

Sometimes No Advice Is the Best Advice
New York Times
A short Q&A on the success of a family business where the next generation was “thrown into the deep end” and had to learn everything for themselves. Surprisingly, it turned out pretty well.

Secret to Grooming The Next Generation. Begin Early.
Explaining to your kids at an early age what you do for a living, can often lay the groundwork and create interest for the next generation. Who knows, they may even be interested enough to follow you in your footsteps.

Starting a Family Business? Here’s a Slice of Advice.
Here, they share these best practices for keeping a family business thriving. … Running a family-owned business isn’t for everyone.

Want Your Family Business to Thrive? Modernize & Plan Ahead
Business News Daily
Are family-owned small companies a dying breed? Maybe not yet – but if today’s business owners don’t start planning for the future, the…

Don’t Overlook Needs of Individuals in a Family Business (blog)
The multi-generational view of family businesses produces long time … One challenge for families in business is when the family business provides..

Succession Planning Is Critical In Family Business
Having a family business mandates you have a succession plan in place to ensure sustainability. Without one, chaos can reign when the founder…

Divorce Doesn’t Have To Mean Closing Family Business
Investor’s Business Daily
Husbands and wives own 3.7 million businesses together. And half of all marriages end in divorce. Which raises the question: What happens to the…

Dealing with the Unique Work-Life Challenges of Family Businesses
Harvard Business Review (blog)
Being “all in” or “all out” are two unproductive ways of finding a work-life balance in a family business. Neither alternative allows the family member…

Why You Need Emotional Intelligence to Run Your Family Business
What happens when the activities required to push your family business forward creates more work than you can handle? Do you have to get work…

Who You Must Become to Be Successful in Family Business
Huffington Post
The biggest mistake I made in the start-up years of my family business was focusing all my efforts and attention on accomplishing goals. You’re…

Values Determine Fate of Family-Run Businesses
Successful family brands think long-term across multiple generations. This means that any family member’s personal agenda and biases must be set aside for the good and sustainability of the company and the brand.

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