Monthly Message – January 2014 - Conway Center for Family Business

Monthly Message – January 2014


Monthly Message — January 2014

Top Ten Reasons Family Businesses Succeed

January 16 – 7:30-9:00 a.m.

Ohio Dominican University – Alumni Hall

1216 Sunbury Road, Columbus, 43219

It has been said that if you “fail to plan then you are planning to fail”. That is especially true for family businesses, and can have dire consequences for the business and your family. How well is your family business prepared for the long-term? You’ll find out in the first educational program of 2014, presented by Ken Heiberger, of Heiberger Paving, Suzanne Amstutz, of Ohio Power Tool and Bea Wolper and facilitated by Marty Bretz of Rider & Reinke Financial Group.

The program will focus on 10 avoidable missteps that can trip up your plans for the future and guide you through solutions for creating a formal succession plan, drafting a buy-sell agreement, estate planning, utilizing key advisors, and more. Don’t miss this informative program that can change the direction of your business and set you on a course for success!

RSVP to Heather Howell at or 614-253-4820. The program is free for Conway Center members and $35 for non-members. First-time family business leaders may attend one program as our guest.

Be Prepared: Critical Family Business Discussions for Life Changing Events

February 20, 7:30-9:00 a.m.

Ohio Dominican University – Alumni Hall

1216 Sunbury Road, Columbus, 43219

In every family business there are conversations that you need to have sooner or later. You know, the discussions that you put off as long as possible or that have you squirming in your seat just thinking about them. From making funeral plans, to discussing financial plans and challenges, to telling a family member that it’s time to step down — these topics are just plain difficult for many of us to talk about. We worry about family members’ reactions, we fear that our worst thoughts will be confirmed, or we stall because we’re afraid to confront the situation.

To help you plan for these critical conversations and begin having them now, Mike Schoedinger, of Schoedinger Funeral and Cremation Service, Tim Gast, of Regal Beverage Concepts, and Kelly Jasin, of Emens & Wolper Law Firm, will share their experiences (both positive and negative) with you during this program. We hope that it will save you from unnecessary worry and open the door to honest discussions that will eliminate any misperceptions about these sensitive issues.

RSVP to Heather Howell at or 614-253-4820. The program is free for Conway Center members and $35 for non-members. First-time family business leaders may attend one program as our guest.

Valentine’s Day Roundtable

Couples Who Work Together Stay Together!

February 14, 8:00-9:00 a.m.

Ohio Dominican University

Griffin Center, Room 276

1216 Sunbury Road, Columbus, 43219

One of the more challenging work relationships in a family business is the one between husbands and wives. Learning how to establish boundaries, keep the lines of communication open, and find time for your personal relationship can tax even the best of marriages. The good news is that with a little bit of planning, good humor, and strategy it can be done. Bring your spouse and start your Valentine’s Day out right by learning and exchanging strategies for working together, making decisions, and delegating tasks in your family business. You’ll be glad you did!

Added Bonus: Couples will receive complimentary chocolates from Anthony Thomas Candy Company!

RSVP to Heather at or 614-253-4820. The program is free for Conway Center members and $35 for non-members. First-time family business leaders may attend one program as our guest.

2014 Schedule Now Available

Have you received a copy of the Conway Center’s 2014 Schedule of Programs and Events? If not, please click here to download your copy now so you don’t miss a thing! Remember — each member company can send both family and non-family member employees to Conway Center programs and most peer groups so be sure to take advantage of these opportunities for all of your staff members.

New Face at the Conway Center

Be sure to say hi to Heather Howell when you see her at the registration table at Conway Center programs or RSVP for upcoming events! Heather joined the Conway Center in December 2013 as our new Administrative Assistant. Along with being responsible for daily administrative tasks, including filing, mailings, and record management, she is helping to coordinate our annual awards program and assisting with the planning of events and organizing logistics for educational programs. Previously, Heather worked in administrative roles for a real estate marketing brokerage, law firm, and a private medical practice in the Columbus area. Heather holds a Bachelor’s degree in Arts and Sciences from the Ohio State University and looks forward to learning more about the non-profit industry. We are happy to have her on staff, and she is looking forward to getting to know all of you over the next few months.

Directors’ Insight

The new year is a chance for a new beginning — a time to plan, re-focus, and commit to achieving goals that are important to you, your family, and your business. Of course, that means taking time to identify what you want to accomplish and setting aside time to do it. For us, it means taking a large list of projects we would love to implement, identifying which ones are most important for our members, and using our resources to achieve as many as possible.

As you make plans for your business in the coming year, please let us know of areas where we should devote our time. Are you working on succession this year? Establishing an advisory board? Trying to expand your development efforts? Grooming a next generation leader for a new role? Whatever your focus, we would like to help.

Thanks to the generosity of companies who have already sent in extra dues, or donated to the Center! Thank you to: Advance Sign Group, Atlas Butler Heating and Cooling, Buckeye Boxes, Columbus Equipment Company, Converse Electric, Crane Group Co., Emens & Wolper Law Firm, George J. Igel & Co., Inc., Happy Chicken Farms, Heiberger Paving, Highlights For Children, Karen Hockstad, Katzinger’s Delicatessen, Kimball Midwest, Kirk Williams Company Inc., Kokosing Group, Inc., Laser Reproductions, Lincoln Construction, McKee Door Sales, Martin Painting & Coating Co., Mid-City Electric, Mid-State Bolt & Nut, Mid Ohio Strategic Technologies, MT Business Technologies, O’Brien & Associates, Ohio Power Tool, Peerless Saw Company, Reitter Stucco & Supply, Roberts Service Group, Inc., Sequent, Inc., Service, Strait & Lamp Lumber Company, Inc., Velvet Ice Cream, W.W. Williams, Williams and Henley Management Co., and especially to James R. Conway and his family. We appreciate the support of our work to help family businesses in Central Ohio grow and transition to their next generation.

Dick and Deana

Adverse Weather Plan

If we ever have to cancel a program or peer group meeting due to inclement weather or unforeseen circumstances, we will notify the media sources listed below and send an e-mail to all of our members. If you ever wake up and are uncertain whether we will be meeting, please check your email, or turn on your radio or television, and listen for our announcement before you head out the door. If there’s no announcement or no e-mail from us in your inbox, that means we’re waiting for you to join us!

Radio Stations: Sunny 95, 610 WTVN, WNCI 97.9, WOSU 89.7 FM, 97.1 FM. Television Stations: 4, 6 & 10

Conway Center Peer Groups

To sign up for any of our Peer Group meetings or to learn more about peer group opportunities contact Executive Coordinator, Jill Hofmans, at or visit for a full schedule of Peer Group programs.

Women’s Peer Group
January 14, 2014
7:30- 9:00 a.m.
Griffin Center at ODU
1216 Sunbury Road
Columbus, OH 43219
Topic: The Best Surprise is NO Surprise: Things to Do to Start the Year Right

Next Generation Leaders Peer Group
January 14, 2014
12:00 – 1:00 p.m.
O’Brien & Associates
47 Third Street
Columbus, OH 43201
First Meeting of 2014 Peer Group

Business Development Peer Group
January 23, 2014
8:00-9:30 a.m.
Commerce National Bank
3650 Olentangy River Road
Columbus, OH 43214
Topic: The Answer is Always a Question: How Are You Solving Customers’ Problems?

Online Strategy Peer Group
February 5, 2014
8:00-9:30 a.m.
Fathom Columbus
1465 Northwest Blvd.
Columbus, OH 43212

Succession Planning Peer Group
February 13, 2014
7:30-9:00 a.m.
Griffin Center at ODU
1216 Sunbury Road
Columbus, OH 43219
Topic: Five Key Characteristics of a Successful Family Business Leader

CEO Peer Group
February 13, 2014
3:30 – 7:30 p.m.
Location TBA

Welcome New Members

Andrews Architects
William Andrews; Steve Andrews; Brian Andrews
6631 Commerce Parkway, Studio B, Dublin, OH 43017

For 35 years, Andrews Architects has been successfully providing market-driven projects in architecture, planning, interior design, and construction services in Ohio. Andrews Architects has an extensive portfolio that includes healthcare institutions, medical centers and senior living housing. Located in Dublin, Andrews Architects employees 16 people, including three family members: William C. Andrews, president; and sons Brian and Stephen Andrews who work in construction services. Andrews Architects uses innovative and cost-saving approaches to meet their customers’ needs. All architectural staff members of Andrews Architects hold licenses to practice in the State of Ohio and are certified by the National Council of Architectural Registration Boards.

Cashmans Horse and Farm Equipment
Pat Cashman; Andrea Cashman; Ed Cashman; Megan Hampu
1646 US Hwy 42 North, Delaware, OH 43015

Founded in 1979 by Pat Cashman, Cashmans Horse and Farm Equipment started out as a drive-thru feed store and has since grown to provide larger equipment and farm products, primarily serving Ohio and the surrounding states. Located in Delaware, OH, Cashmans has ten acres of property dedicated to horse equipment inventory and other items, and the largest selection of in-stock, horse-related products in the Midwest. With staff members available seven days a week, year round, Cashmans also operates the area’s largest drive-thru feed store – one of the first of its kind in the nation. Cashmans has a complete line of horse and livestock fence, horse stalls, rubber floor mats, Millcreek Manufacturing manure spreaders, and much more to complete a barn. Today, three second-generation siblings, Ed, Andrea, and Megan, are working with their father to grow the business on a national level through online marketing and sales.

IGS Energy
Doug Austin; Cathy Conner; Scott White; Tami Wilson
6100 Emerald Parkway, Dublin, OH 43016

Founded in 1989 by father and son team, Marvin and Scott White, IGS Energy is one of the largest independent natural gas and electricity suppliers in the United States. IGS Energy, based in Dublin, Ohio, services over one million residential, commercial, and industrial customers. With over 400 employees, IGS is a leading advocate for change in the energy industry, committed to efforts that will improve the way consumers manage and consume energy resources. Their headquarters was recently awarded LEED Platinum certification, making it the largest LEED Platinum-certified building in Ohio and the first commercial office building to meet that standard.

Active in the community, IGS Energy was recently awarded Conway Center for Family Business’s 2013 Community Engagement Award for their contributions to Junior Achievement of Central Ohio, an organization dedicated to educating students about workforce readiness, entrepreneurship and financial literacy through experiential, hands-on programs.

Interior Supply, Inc.
Bob Pickard; Brian Pickard
481 E. 11th Ave, Columbus, OH 43211

Interior Supply Inc. was founded in 1988 by President Bob Pickard, and is a supplier of acoustical insulation, drywall, framing, insulation, EIFS, and other building materials. Bob’s son Brian is the company’s sales manager. Based in Columbus, Interior Supply Inc. has launched into the growing drywall market within the last decade, and continues to expand throughout Ohio. With 7 locations and 150 employees, Interior Supply Inc., provides complete efficiency for delivery of large supply items, and is one of the few Columbus distributors that can offer the service of a transfer truck to their customers. With a complete fleet at each location, Interior Supply maintains a 95% delivery rate within 2 days, and represents a number of manufacturers including: Armstrong, Owens Corning, Dryvit, Dietrich, and National Gypsum, just to name a few. Looking forward, Interior Supply Inc. hopes to make use of Internet technology to meet the changing needs and demographics of their clientele.

Ulrey Foods, Inc.
Stephen Ulrey; Mark Ulrey; David Ulrey; Scott Ulrey
3967#F Presidential Parkway, Delaware, OH 43065

Ulrey Foods, Inc. was started in 1976, in West Jefferson, Ohio, and now operates under the name Flyers Pizza and Subs. Founded by Wayne Ulrey, with the help of his sons, Ulrey Foods, Inc. has expanded to include restaurants in 7 different locations throughout Central Ohio. Ulrey Foods, Inc. has 235 employees, and has been featured in Pizza Today magazine as the 12th ranked independent pizzeria in the nation and 3rd in Ohio. Ulrey Foods, Inc. also includes a catering division called “Top Flight Caterers” in order to provide the best selection of products and service to their customers. With fourteen family members now involved in the business, the company continues to serve the Central Ohio community with quality pizza and subs.

Member Events

You can now add your own events to our online event listings! Just go to our website,, and log in to the Members Only Section at the top of the page using your username and password. Then submit any events you would like to share with visitors to our site. (Not sure how to log in? Call the Conway Center at 614-253-4820.) If you are offering any special discounts to Conway Center members, be sure to include that information along with all of the other details. Once approved, your event will be listed on the Member Events page under the Programs tab. Be sure to check out other members’ events so you don’t miss a thing. To see events that have already been posted by other members, just click here!

CNB’s 2014 Economic Forecast

Commerce National Bank’s annual Economic Forecast will feature Michael J. Hicks, PhD, on January 22. Hicks will provide a forecast of national economic activity and economic growth in selected Midwest states, followed by a detailed forecast of Ohio and the Columbus Metropolitan Area’s economy. The focus of this year’s analysis will be the persistent sluggishness of labor markets, the challenging decision of the Federal Reserve in 2014, and the uneven growth across sectors of the Ohio economy in 2014. The event will take place at the Ohio 4-H Center, OSU Campus, 2201 Fred Taylor Drive, Columbus, Ohio 43210 with Networking & Breakfast from 8:00-8:30 a.m. and the program from 8:30-10:00 a.m. Register for this free event here.

Interact14 – Interactive Marketing Conference

Conway Center Service Provider Oxiem Brand Interactions is a sponsor of Interact14, an Interactive Marketing Conference from 9-5 on Friday, January 31, in Springfield, Ohio. The conference will feature some excellent speakers, including Lacie Sandstrom from Google, Joe Pulizzi from Content Marketing World, and Andrew Davis, author of Brandscaping. To view the full conference agenda and register click here. Conway Members and Service Providers receive a special discount — Enter promo code: CONWAY25 to get $25 off your ticket price!

Networking Opportunity

The Conway Center for Family Business will be participating in the Downtown Columbus Rotary Business Expo on January 22 from 4-7 at The Boat House at Confluence Park. Fifty exhibitors are expected to participate. We hope you will come and visit us and the other exhibitors at the FREE event! For more information about this opportunity to make new business connections, please contact Conway Center Service Provider Jim Bishop, of Morgan Stanley, at

FEUSA Survey – Participants Needed

Family Enterprise USA (FEUSA) is conducting its 4th Annual Survey of Family Firms! Many of you have completed the survey in the past and we hope you will again! Your participation in this survey as a family business owner is vital. FEUSA is the only national advocacy group working for family businesses in this country and survey results will provide a foundation for advocacy from which FEUSA can work on your behalf throughout the coming year. We encourage you to spend 10 minutes of your time to complete the survey and forward the link to other family firms that you know for their participation. If not already an FEUSA member, you will receive a complimentary Ambassador Level membership by completing the survey. The survey closes Friday, March 7, and final results will be published in April. Just click here to get started.

OSU International Marketing Students Available For Summer Internships

Fisher College of Business at The Ohio State University is looking for interested companies to apply for the 2014 Ohio Export Internship Program (EIP). The EIP focuses on helping small to medium-sized businesses increase their global markets by placing them with highly motivated and export process-trained interns. Intern wages will be subsidized by 50% (up to $3,600) for participating companies through the Ohio Development Services Agency, allowing businesses an affordable way to target export growth. The deadline to apply for one of these EIP summer interns is fast approaching, so if interested, please contact Roberta Ford,, for more information.

Member News

Best Salon/Spa of 2013: Charles Penzone
Columbus Underground
Voted to the top of the list for 2013 was Charles Penzone, a family of salons here in Central Ohio. Founded in 1969, Charles Penzone has grown from…

Contract awarded for 8th — and final — phase
Dublin City Council members last week awarded a $7.7 million construction contract to George J. Igel & Co. for the eighth and final phase of Emerald…

Pressing the boundaries
Charleston Gazette
IGS Energy opened its second compressed natural gas fueling station in the … to the public for fueling, said TJ Meadows, business manager with IGS Energy.

Inn & Spa at Cedar Falls Ohio Magazine’s Best Inn
Ohio Magazine
Whether it’s the height of summer or the middle of winter, Hocking Hills has long been a favorite destination for couples looking for a weekend escape…

Lake Shore Cryotronics Launches Fully Configured Probe Station
Lake Shore Cryotronics, a leading innovator in measurement and control solutions for materials characterization, announced today that it is now…

Shale boom has Columbiana County adding rail spur at intermodal
Business First of Columbus
MS Consultants Inc. has landed a contract to design a rail spur in eastern Ohio that will help move oil, natural gas and drilling materials in the Utica and…

The Case for Workout Wear Friday
Washington Post
The Conway Center’s public relations consultant, Rick Miller, of Rick Miller Communications was quoted in a Washington Post article for his role in creating Casual Friday while working for Levi’s in the early ’90s…

Advice on recycling from Rumpke
Dayton Daily News
The recycling plant is capable of handling twice that amount, said Jeff Rumpke, regional vice president of Rumpke Consolidated Companies…

Service Pro.Net Hosts ServSuite University 2013
PCT Magazine
Service held its annual users conference, ServSuite University 2013.

$15/hr means layoffs, White Castle boss
White Castle Vice President Jamie Richardson says if the minimum wage was raised to $15 per hour, this would result in closing more than 200 of the existing…

White Castle looks to the future with Hilliard-area store
Columbus Dispatch
White Castle counters White Castle is offering more than Original Sliders 24-hours-a-day at its rebuilt store on Hilliard-Rome Road south of Hilliard.

Interesting Reading

5 Things You Should Do Financially At the Beginning of the Year
Rea & Associates
As a small business owner, the beginning of the year is a busy time. It’s January and you’re trying to determine what the New Year will bring. One of the keys to being a successful business owner is taking a break from the day-to-day routine and spending some time doing valuable planning.

New IRS $500 Flexible Spending Account Carryover Rules
Findley Davies
The IRS announced recently that an FSA can carryover unused balances to the next year.

50 percent tax cut retroactive to Jan. 1, 2013
Columbus Chamber of Commerce
A majority of small business owners and entrepreneurs in Ohio are eligible for a 50 percent tax deduction on their first $250,000 of business income as part of tax cuts approved last year.

Innovative Thinking Keeps Family Businesses Ticking
But innovation and capitalism play out a little differently in family-owned businesses. That was the sentiment of a top academic and a room full of CFOs who…

How to make a graceful exit from your family-owned business
Houston Business Journal
You are the owner of a highly successful business. Things are going well, and probably the last thing on your mind is how you will leave your business…

Bye-bye damsel
Campden FB
Its not easy to join the board of the family business as a woman, especially if you have never worked in the guts of the business, but don’t let timidity…

When family isn’t the right fit for the family business
Charlotte Observer
The dream of most family business owners is to pass the business on to their children, with the hope that it will continue for many generations to come…

Keeping Family “Out” of the Family Business
The parents in a family business usually encourage their children to join the family business at an early age. The pitch to join the business can be as…

Family Businesses Shouldn’t Hunt for Superstar CEOs
Harvard Review
It wasn’t until outsiders began rejecting the CEO position that the family realized that even the most wonderful person could not have managed a business that…

The mother of all family business wisdom
Business Spectator
Statistics show only 10 per cent of family businesses are owned by women. But senior females play an integral role in family matters – and a new study shows…

Family Advice for Any Business
Huffington Post
The family was in the business, and the business was the fabric that we all had in common, and when relatives gathered at Thanksgiving and Christmas, talk of…

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